--- title: "Client Portal: Signup & Sign-on" description: This article will guide you through the process of signing up and signing into your pantry's online portal (online store, appointments, registration, or visits). --- [Skip to content](https://support.pantrysoft.com/client-portal-signup-sign-on#main-content) English Show submenu for translations [More support](https://support.pantrysoft.com/kb-tickets/new?hsLang=en) ![pexels-caleboquendo-7807594](https://support.pantrysoft.com/hs-fs/hubfs/pexels-caleboquendo-7807594.jpeg?width=3480&height=892&name=pexels-caleboquendo-7807594.jpeg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.pantrysoft.com/kb-tickets/new) - [Go to pantrysoft.com](https://app.pantrysoft.com/login) [Go to pantrysoft.com](https://app.pantrysoft.com/login) Welcome to the PantrySoft knowledge base. How can we help you? - There are no suggestions because the search field is empty. 1. 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[Client Portal/ Online Store- Customer Guides](https://support.pantrysoft.com/user-interfaces?hsLang=en#client-portal-online-store-customer-guides) # Client Portal: Signup & Sign-on ## This article will guide you through the process of signing up and signing into your pantry's online portal (online store, appointments, registration, or visits). ### Initial Guidance **Finding your Pantry's Online Portal.** If your pantry has online functionality like ***online registration*,** ***online appointment scheduling***, or an ***online store****, *you can find your pantries online portal URL from the admin dashboard:  1. **Click on Your Name** Click on your name in the upper right corner of the PantrySoft screen. 2. **Select "Account Settings"** Select "Account Settings" from the drop-down menu.  3. **Your Pantry's URL** Your pantry's URL will be listed in the "Storefront Login URL": ![](https://support.pantrysoft.com/hubfs/image-png-Mar-31-2023-05-21-56-5683-PM.png) ***Note:** If you'd like to log in as a client to see your online store, be sure to open a different browser or use a private window. PantrySoft will not allow you to be signed in as a pantry User and a Client at the same time. * **Recovering your Username and Password. ** Clients will have to have login credentials (a username and a password) to use your pantry's online portal. They might already have them! *Here are a number of ways clients might already have received their login credentials:* - They may have already created their login credentials when they were online previously.  - Your pantry may have created credentials for them in person during their last visit.  - Your pantry may have given them credentials over the phone.  *If one of these rings a bell, but they can't remember their credentials, clients can try one of these recovery strategies: * 1. **Click Forgot Password** The site will ask you for the email you used, and it will email you new credentials. Use these to login. ![](https://support.pantrysoft.com/hubfs/image-png-Mar-31-2023-05-44-57-6873-PM.png) 2. **Admins at Your Pantry Will Have the Means to Reset Credentials and Email Them to Clients** - To do this, enter the client screen and select the "pencil" icon next to "Enabled" to edit the customer information.  ![](https://support.pantrysoft.com/hubfs/image-png-Mar-31-2023-05-49-00-3667-PM.png) - In the "Edit Customer" screen, enter and re-enter the new password:  ![](https://support.pantrysoft.com/hs-fs/hubfs/image-png-Mar-31-2023-05-49-41-2888-PM.png?width=246&height=199&name=image-png-Mar-31-2023-05-49-41-2888-PM.png) ### **Sign Up or Signing In** If you're assisting a returning customer who already has their login credentials, see the ***Signing In*** section below. If this is a clients first time using the pantry and they have no login credentials, see the ***Signing Up ***section below. **Signing Up** *Below are the steps for clients to sign up for the first time:* **Translation/Language Toggle.** At any time, clients can click on the translator icon on the top right of the screen to change languages. Click for more information on the *Translator.*   1. **Access the Client Portal**Navigate to your pantry's Client Portal website. 1. ![](https://support.pantrysoft.com/hubfs/image-png-Mar-31-2023-05-44-57-6873-PM.png) 2. **Create a New Account**Click or tap **Sign Up** to create a new account. 3. **Fill Out Fields** Enter your* first name, last name, username, email,* and *password*. Passwords must be **at least 8 characters in length** and **must include at least one uppercase letter (A-Z)**, **lowercase letter (a-z)**, **and number (0-9)**. If *Account Number *appears, use your pantry-assigned account number. (Each pantry has its own *Account number* convention; for example: Student IDs, Driver's license Numbers, or an arbitrary internal number)*.* ![](https://support.pantrysoft.com/hubfs/image-png-Mar-31-2023-06-02-55-9816-PM.png) 4. **Save Your New Account Information.** Click or tap **Sign Up** to register your information. You will return to the initial login screen. Now you can Sign In. --- **Signing In** *Clients will follow these steps to sign into your pantry's online portal (store, appointments, registration, or visits): * 1. **Enter Username and Password** On the login screen. enter your* Username* and *Password*.  2. **Login** Click or tap **Login**. For further information or assistance with your online portal, please contact PantrySoft at [support@pantrysoft.com](mailto:support@pantrysoft.com) - [Getting Started](https://support.pantrysoft.com/getting-started?hsLang=en#main-content) - [Users](https://support.pantrysoft.com/getting-started?hsLang=en#users) - [PantrySoft Interfaces](https://support.pantrysoft.com/getting-started?hsLang=en#pantrysoft-interfaces) - [Inventory](https://support.pantrysoft.com/getting-started?hsLang=en#inventory) - [Guest/Client Registration](https://support.pantrysoft.com/getting-started?hsLang=en#guest-client-registration) - [Visits](https://support.pantrysoft.com/getting-started?hsLang=en#visits) - [Client Portal - Scheduling](https://support.pantrysoft.com/getting-started?hsLang=en#client-portal-scheduling) - [Reporting](https://support.pantrysoft.com/getting-started?hsLang=en#reporting) - [Additional Admin Guides](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#main-content) - [Client Registration & Visits](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#client-registration-visits) - [Additional Features](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#additional-features) - [Inventory Management](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#inventory-management) - [Additional Paid Features](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#additional-paid-features) - [Tags](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#tags) - [Scheduling Appointments](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#scheduling-appointments) - [Scheduling and Schedule Templates](https://support.pantrysoft.com/scheduling-and-schedule-templates?hsLang=en) - [User Interfaces](https://support.pantrysoft.com/user-interfaces?hsLang=en#main-content) - [Client Portal/ Online Store- Admin & Setup Guides](https://support.pantrysoft.com/user-interfaces?hsLang=en#client-portal-online-store-admin-setup-guides) - [Client Portal/ Online Store- Customer Guides](https://support.pantrysoft.com/user-interfaces?hsLang=en#client-portal-online-store-customer-guides) - [Packing/ Kitchen Screens and Reports](https://support.pantrysoft.com/user-interfaces?hsLang=en#packing-kitchen-screens-and-reports) - [Special Workflows](https://support.pantrysoft.com/special-workflows?hsLang=en#main-content) - [Delivery/Meals on Wheels](https://support.pantrysoft.com/special-workflows?hsLang=en#delivery-meals-on-wheels) - [University](https://support.pantrysoft.com/special-workflows?hsLang=en#university) - [FAQ & Miscellaneous](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#main-content) - [Client Troubleshooting](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#client-troubleshooting) - [Other FAQs](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#other-faqs) - [Messaging and Notifications](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#messaging-and-notifications) - [Other Reports](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#other-reports) - [Technical Documentation](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#technical-documentation) - [Reporting Tools](https://support.pantrysoft.com/reporting-tools?hsLang=en#main-content) - [Merging Duplicate Client Accounts](https://support.pantrysoft.com/reporting-tools?hsLang=en#merging-duplicate-client-accounts) - [Release Notes](https://support.pantrysoft.com/release-notes?hsLang=en#main-content) - [2026 Releases](https://support.pantrysoft.com/release-notes?hsLang=en#2026-releases) - [2025 Releases](https://support.pantrysoft.com/release-notes?hsLang=en#2025-releases) - [2024 Releases](https://support.pantrysoft.com/release-notes?hsLang=en#2024-releases) - [Recorded Webinars](https://support.pantrysoft.com/recorded-webinars?hsLang=en#main-content) - [2026 Webinar Recordings](https://support.pantrysoft.com/recorded-webinars?hsLang=en#2026-webinar-recordings) - [2025 Webinar Recordings](https://support.pantrysoft.com/recorded-webinars?hsLang=en#2025-webinar-recordings) - [Special/ Niche Features](https://support.pantrysoft.com/special-niche-features?hsLang=en) - [Advanced Inventory](https://support.pantrysoft.com/advanced-inventory?hsLang=en) - [CSFP Module](https://support.pantrysoft.com/csfp-module?hsLang=en#main-content) - [CSFP Overview](https://support.pantrysoft.com/csfp-module?hsLang=en#csfp-overview) - [Managing CSFP Participants](https://support.pantrysoft.com/csfp-module?hsLang=en#managing-csfp-participants) - [Recording CSFP Visits](https://support.pantrysoft.com/csfp-module?hsLang=en#recording-csfp-visits) - [CSFP Data Management](https://support.pantrysoft.com/csfp-module?hsLang=en#csfp-data-management) - [PantrySoft Volunteer](https://support.pantrysoft.com/pantrysoft-volunteer?hsLang=en) # PantrySoft pantrysoft.com Help Center Copyright © 2026, PantrySoft