--- title: Messaging in PantrySoft (SMS, Email) description: Learn about mass and automatic messaging in PantrySoft --- [Skip to content](https://support.pantrysoft.com/messaging-in-pantrysoft#main-content) English Show submenu for translations [More support](https://support.pantrysoft.com/kb-tickets/new?hsLang=en) ![pexels-caleboquendo-7807594](https://support.pantrysoft.com/hs-fs/hubfs/pexels-caleboquendo-7807594.jpeg?width=3480&height=892&name=pexels-caleboquendo-7807594.jpeg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.pantrysoft.com/kb-tickets/new) - [Go to pantrysoft.com](https://app.pantrysoft.com/login) [Go to pantrysoft.com](https://app.pantrysoft.com/login) Welcome to the PantrySoft knowledge base. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.pantrysoft.com/?hsLang=en) 2. 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[Messaging and Notifications](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#messaging-and-notifications) # Messaging in PantrySoft (SMS, Email) ## Learn about mass and automatic messaging in PantrySoft ### Activating Messaging PantrySoft staff will turn on the email feature upon request, and SMS (texting) upon request and payment (SMS sends of 160 characters are $0.02 apiece; see [this article](https://support.pantrysoft.com/mass-email-and-text?hsLang=en) for more information on billing details). **Automatic Messaging.** Once these features have been turned on, a variety of *automatic* email and/or SMS messages will issue to Clients and staff Users alike (see Notifications below). **Deliberate Messaging.** You'll also then have access to *deliberate* mass-messaging from a properly-formatted Dynamic Report. ### Automatic Messaging *The following events trigger automatic messaging...* **Client Appointment Is Imminent (Client-made appointment via Client Portal Appointment screen OR staff-made appointment via Dashboard)** - Clients are messaged at a certain interval before the date and time of their Appointment. - Toggle this feature via **Storefront Settings: *Send Confirmation Email***. - Change interval for SMS: **Schedule Settings: *Hours Before Appointment To Send Sms Reminder*** - Change interval for Email: **Schedule Settings: *Hours Before Appointment To Send Email Reminder*** **Client creates a Login profile for the Client Portal.** - Pantries that expose the Sign Up button on their Client Portal (allowing guests to "introduce themselves" to the pantry via the Client Portal) automatically email those new Clients a confirmation that they've successfully created login credentials for themselves. **Client Completes or Edits a Client Portal Order.** - The Client will be emailed a confirmation that includes any storefront items and quantities in their cart. Message will indicate if this is the result of an edit. - (Toggle this feature via **Storefront Settings: *Send Confirmation Email***.) - (Adjust the email header content via **Storefront Settings: *Order Confirmation Email Content***) - Staff Users with the *Storefront Notification* Additional Role will also be emailed this information. - (Adjust the email header content via **Setup-\>Storefront Settings: *Order Notification Admin Notification Email Content***) **Client's Storefront Experience is Abandoned**  - Client will be emailed when their storefront order has been left idle for too long. - Adjust the time interval for this notification through **Storefront Settings: *Cart Idle Time.*** - Client will be emailed when their storefront order is slated to be deleted because they abandoned it without checking out. - Adjust the time interval for this notification through **Storefront Settings:** ***Abandoned Cart Warning Time***. - Client will be emailed when their storefront order has been deleted because they abandoned it without checking out. - Adjust the time interval for this notification through **Storefront Settings: *Abandoned Cart Expire Time***. **Staff edits an Appointment or Visit associated with a Client Portal Order.** - The Client will be messaged their Order has been altered. - Toggle this feature via **Storefront Settings: *Notify Client Of Order Edits*** - Adjust the SMS message for this notification via ***Storefront Settings: Edited Online Order SMS Content*** - Adjust the Email message for this notification with **Storefront Settings: *Edited Online Order Email Content*** **Clients Register (only for "Stops after Registration" workflows)**.  - Admins with the Storefront Notification role will be messaged that a Client has registered. - This only occurs if the portal workflow has been set to Stop after Registration (**Setup-\>Storefront Settings: *Stop After Registration***) - Edit the header content that Staff sees through **Storefront Settings: *Registration Admin Notification Email Content***. **Staff creates a batch of Client Records and "asks" each Household to create a Login.** - *A special feature has been used that mass-messages all Clients in the system, inviting them to create a login tied to their new Client Record.* - Clients are initially emailed asking them to provide a password. - Clients are then emailed confirming they've chosen a password. ### Deliberate Messaging Admins can use any Dynamic Report that features columns for Email (Client's primary member's email) and/or Phone (Client's primary member's phone number) to manually mass-message the Clients that appear on that report. *[See this article to learn about deliberately mass-messaging Clients](https://support.pantrysoft.com/mass-email-and-text?hsLang=en).*       - [Getting Started](https://support.pantrysoft.com/getting-started?hsLang=en#main-content) - [Users](https://support.pantrysoft.com/getting-started?hsLang=en#users) - [PantrySoft Interfaces](https://support.pantrysoft.com/getting-started?hsLang=en#pantrysoft-interfaces) - [Inventory](https://support.pantrysoft.com/getting-started?hsLang=en#inventory) - 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