--- title: Postal Code Overrides description: This article shows you how to override the process by which PantrySoft automatically populates City, State, and County fields based upon an entered postal code. --- [Skip to content](https://support.pantrysoft.com/postal-code-overrides#main-content) English Show submenu for translations [More support](https://support.pantrysoft.com/kb-tickets/new?hsLang=en) ![pexels-caleboquendo-7807594](https://support.pantrysoft.com/hs-fs/hubfs/pexels-caleboquendo-7807594.jpeg?width=3480&height=892&name=pexels-caleboquendo-7807594.jpeg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.pantrysoft.com/kb-tickets/new) - [Go to pantrysoft.com](https://app.pantrysoft.com/login) [Go to pantrysoft.com](https://app.pantrysoft.com/login) Welcome to the PantrySoft knowledge base. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.pantrysoft.com/?hsLang=en) 2. [Additional Admin Guides](https://support.pantrysoft.com/additional-admin-guides?hsLang=en) 3. [Additional Features](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#additional-features) # Postal Code Overrides ## This article shows you how to override the process by which PantrySoft automatically populates City, State, and County fields based upon an entered postal code. ### Definition In PantrySoft, a **Postal Code Override** is an optional feature that allows you to intercept how PantrySoft will autofill City, State, and County based on a particular code. This allows you to "correct" PantrySoft if it misrepresents the details of your area, as well as force the collection of only a specific set of postal codes. **Example:** By default, PantrySoft might associate zip code 99999 with "SomeCity", "SomeCounty", and "SomeState". You can turn on the "Zip Code Override" feature and then re-associate 99999 with "OtherCity", "OtherCounty", and "OtherState" from a special screen. --- ### Use Postal Code Overrides Only Some pantries observe strict eligibility rules for new clients— eligibility rules tied to the client's residence. *Only Use Postal Code Overrides* mode allows admins to set up PantrySoft to *only* use the overrides you set up as zip code options throughout the app.  When selected, postal code fields become drop-down picklists instead of typable fields, with entries drawn exclusively from postal code overrides.  ### How to Set Up *Only Use Postal Code Overrides* 1. **Turn on Override Settings**From the menu, to go **Setup \> Client Settings \> Scroll down to Address section.** 2. Flip***Only* *Use Postal Code Overrides*** to **Yes**. Be sure to select **Save Settings**.  ![use only postal code overrides](https://support.pantrysoft.com/hs-fs/hubfs/use%20only%20postal%20code%20overrides.png?width=688&height=177&name=use%20only%20postal%20code%20overrides.png) 3. **Access *Custom Zip Code* Screen** From the menu, go to **Setup \> Custom Postal Codes**. 4. **Create One or More Custom Postal Code** Follow the instructions in the Creating Postal Code Overrides section below to create one or more custom zip codes. 5. **Verify Postal Code Pulldowns**Visit a dashboard popup that contains postal codes. For instance, edit an Address or click ***New Client***. Verify that the postal code field is a pulldown menu with only the choices you've created, and not a free-form text field. ![zip code ovverride new client](https://support.pantrysoft.com/hs-fs/hubfs/zip%20code%20ovverride%20new%20client.png?width=688&height=157&name=zip%20code%20ovverride%20new%20client.png) *If the field is still a free-form text field, verify again that you've saved the Client Settings mentioned in steps 1 and 2.* ### Creating Postal Code Overrides via Custom Postal Codes. *Perform the following actions to create a Postal Code Override:* 1. **Access *Custom Postal Code* Screen** From the menu, go to **Setup\> Custom Postal Codes**. ![setup custom postal codes](https://support.pantrysoft.com/hs-fs/hubfs/setup%20custom%20postal%20codes.png?width=298&height=739&name=setup%20custom%20postal%20codes.png) 2. Select "**Add New Code**". ![](https://support.pantrysoft.com/hs-fs/hubfs/image-png-May-08-2023-04-16-27-1437-PM.png?width=210&height=57&name=image-png-May-08-2023-04-16-27-1437-PM.png) 3. **Create a New Override** Enter information for the Zip Code, City, State, and County fields. The zip code you enter will be now associated throughout the app with the other three fields. ![postal code](https://support.pantrysoft.com/hs-fs/hubfs/postal%20code.png?width=688&height=153&name=postal%20code.png) 4. **Save and Exit** - [Getting Started](https://support.pantrysoft.com/getting-started?hsLang=en#main-content) - [Users](https://support.pantrysoft.com/getting-started?hsLang=en#users) - [PantrySoft Interfaces](https://support.pantrysoft.com/getting-started?hsLang=en#pantrysoft-interfaces) - [Inventory](https://support.pantrysoft.com/getting-started?hsLang=en#inventory) - [Guest/Client Registration](https://support.pantrysoft.com/getting-started?hsLang=en#guest-client-registration) - [Visits](https://support.pantrysoft.com/getting-started?hsLang=en#visits) - [Client Portal - Scheduling](https://support.pantrysoft.com/getting-started?hsLang=en#client-portal-scheduling) - [Reporting](https://support.pantrysoft.com/getting-started?hsLang=en#reporting) - [Additional Admin Guides](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#main-content) - [Client Registration & Visits](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#client-registration-visits) - [Additional Features](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#additional-features) - [Inventory Management](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#inventory-management) - [Additional Paid Features](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#additional-paid-features) - [Tags](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#tags) - [Scheduling Appointments](https://support.pantrysoft.com/additional-admin-guides?hsLang=en#scheduling-appointments) - [Scheduling and Schedule Templates](https://support.pantrysoft.com/scheduling-and-schedule-templates?hsLang=en) - [User Interfaces](https://support.pantrysoft.com/user-interfaces?hsLang=en#main-content) - [Client Portal/ Online Store- Admin & Setup Guides](https://support.pantrysoft.com/user-interfaces?hsLang=en#client-portal-online-store-admin-setup-guides) - [Client Portal/ Online Store- Customer Guides](https://support.pantrysoft.com/user-interfaces?hsLang=en#client-portal-online-store-customer-guides) - [Packing/ Kitchen Screens and Reports](https://support.pantrysoft.com/user-interfaces?hsLang=en#packing-kitchen-screens-and-reports) - [Special Workflows](https://support.pantrysoft.com/special-workflows?hsLang=en#main-content) - [Delivery/Meals on Wheels](https://support.pantrysoft.com/special-workflows?hsLang=en#delivery-meals-on-wheels) - [University](https://support.pantrysoft.com/special-workflows?hsLang=en#university) - [FAQ & Miscellaneous](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#main-content) - [Client Troubleshooting](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#client-troubleshooting) - [Other FAQs](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#other-faqs) - [Messaging and Notifications](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#messaging-and-notifications) - [Other Reports](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#other-reports) - [Technical Documentation](https://support.pantrysoft.com/faq-miscellaneous?hsLang=en#technical-documentation) - [Reporting Tools](https://support.pantrysoft.com/reporting-tools?hsLang=en#main-content) - [Merging Duplicate Client Accounts](https://support.pantrysoft.com/reporting-tools?hsLang=en#merging-duplicate-client-accounts) - [Release Notes](https://support.pantrysoft.com/release-notes?hsLang=en#main-content) - [2026 Releases](https://support.pantrysoft.com/release-notes?hsLang=en#2026-releases) - [2025 Releases](https://support.pantrysoft.com/release-notes?hsLang=en#2025-releases) - [2024 Releases](https://support.pantrysoft.com/release-notes?hsLang=en#2024-releases) - [Recorded Webinars](https://support.pantrysoft.com/recorded-webinars?hsLang=en#main-content) - [2026 Webinar Recordings](https://support.pantrysoft.com/recorded-webinars?hsLang=en#2026-webinar-recordings) - [2025 Webinar Recordings](https://support.pantrysoft.com/recorded-webinars?hsLang=en#2025-webinar-recordings) - [Special/ Niche Features](https://support.pantrysoft.com/special-niche-features?hsLang=en) - [Advanced Inventory](https://support.pantrysoft.com/advanced-inventory?hsLang=en) - [CSFP Module](https://support.pantrysoft.com/csfp-module?hsLang=en#main-content) - [CSFP Overview](https://support.pantrysoft.com/csfp-module?hsLang=en#csfp-overview) - [Managing CSFP Participants](https://support.pantrysoft.com/csfp-module?hsLang=en#managing-csfp-participants) - [Recording CSFP Visits](https://support.pantrysoft.com/csfp-module?hsLang=en#recording-csfp-visits) - [CSFP Data Management](https://support.pantrysoft.com/csfp-module?hsLang=en#csfp-data-management) - [PantrySoft Volunteer](https://support.pantrysoft.com/pantrysoft-volunteer?hsLang=en) # PantrySoft pantrysoft.com Help Center Copyright © 2026, PantrySoft