--- title: Queue Report (Drive-Thru Monitor) description: The following article will show you how to set up a queue report. --- [Skip to content](https://support.pantrysoft.com/queue-report-drive-thru-monitor#main-content) English Show submenu for translations [More support](https://support.pantrysoft.com/kb-tickets/new?hsLang=en) ![pexels-caleboquendo-7807594](https://support.pantrysoft.com/hs-fs/hubfs/pexels-caleboquendo-7807594.jpeg?width=3480&height=892&name=pexels-caleboquendo-7807594.jpeg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.pantrysoft.com/kb-tickets/new) - [Go to pantrysoft.com](https://app.pantrysoft.com/login) [Go to pantrysoft.com](https://app.pantrysoft.com/login) Welcome to the PantrySoft knowledge base. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://support.pantrysoft.com/?hsLang=en) 2. [User Interfaces](https://support.pantrysoft.com/user-interfaces?hsLang=en) 3. [Packing/ Kitchen Screens and Reports](https://support.pantrysoft.com/user-interfaces?hsLang=en#packing-kitchen-screens-and-reports) # Queue Report (Drive-Thru Monitor) **PLEASE NOTE 8/20/2026:** **The Queue Report is now known as Visit Management.** Please review our [Knowledge Base article](https://support.pantrysoft.com/visit-management?hsLang=en) to learn more!  In PantrySoft, a Queue report is how you monitor visitors going through a two-stage check-in process (i.e., visitors check in with an intake employee. A packing employee in the back sees their order and packs it. A check-out employee hands them their order and it's marked "fulfilled.") > **"Drive-In" Queue Reports.** Here's a typical "drive-thru" case for the queue report. Visiting cars form a line at the drive thru window. A staff member walks up to everyone in the line in turn and gets their order on a tablet (the make a visit record and optionally attaches items). As soon as they enter that order, the kitchen monitoring the Queue Report sees the order and packs their bag. Finally, when the customer drives up, the check-out person hands them their bag and marks the order (visit) "fulfilled" so it drops off of the Queue Report. The visitor drives away, and the interaction is complete. The Queue Report updates itself in real time to allow "packers" to monitor the report to see new visit orders as they're added. --- ### Setting up a Queue (Packing / Kitchen) User You can create a User / Login to automatically land on the Queue report upon signing in. Perform the following steps to set up a User account as a dedicated Queue monitor: 1. **Create a New User** While signed on as an admin, go to **Setup-\>Users**. Click New User. 2. **Select Kiosk Staff** Assign it the *Kiosk Staff* main role. 3. **Select Queue role** Select the *Queue* additional role. 4. **Save and Exit** **Dashboard Queue Report:** Note that even a dashboard-interface User (like Org Admin) can see the Queue screen if they have the Queue additional role; the steps above create a User that will automatically load the Queue screen upon login (this does marry them to the Kiosk interface, however). ### Monitoring and Using the Queue Report. In a typical Queue-style workflow, "Packing" Users will login with a Queue User role (see above) and keep this report showing at all times. Visit orders will appear on the screen as another employee creates them. Then the packing person will pack the order and mark them fulfilled. *Perform the following steps as the packing person using the Queue Report:* 1. **Login** Log in as a Queue (Packing/Kitchen) User 2. **Monitor** Watch the orders appear as they're created by other Users. 3. **Pack / Assemble** Pack/Assemble the order. 4. **Fulfill** Fulfill the order. 5. **Verify the Fulfillment** Check the Fulfilled checkbox and click Fulfill Visits. You'll see the order disappear off the report. ### **New as of March, 2026:** ### The Queue Report also gives you the ability to simultaneously print the visit ticket and fulfill the visit, which will remove that visit from the queue since it is now in progress. ![](https://support.pantrysoft.com/hs-fs/hubfs/image-png-Apr-01-2026-07-51-54-2650-PM.png?width=670&height=189&name=image-png-Apr-01-2026-07-51-54-2650-PM.png) - An example of this would be a client comes to the pantry, pantry staff or a volunteer adds a visit which shows up on the Queue Report. When it's that clients' turn to walk through the pantry, pantry staff or a volunteer will print and fulfill the visit, hand the client their ticket which could optionally show the clients' available credits and other information based on the visit ticket settings. For additional details, reach out to support@pantrysoft.com ### Modifying the Queue Report There are two "tweaks" an admin can make to the Queue Report. You can add specific Visit Questions to the report, and under special circumstances, you can include a household member age breakdown on the report. #### Adding Visit Questions to the Queue Report *Perform the following steps to add Visit Questions to the Queue Report:* 1. **Find a Question** *Go to **Setup-\>Visit Questions** and Edit a Question.* 2. **Show on Queue** *Click "Include on Inventory Reports"* 3. **Save and Exit** *Queue Reports will now show this question and its answer on the report.* #### Adding Household Age Counts to Queue Report *You can add household age-breakdowns to the Queue Report, but currently only under special circumstances.* Admins sometimes set up their kiosk and storefront intakes to gather only anonymous additional Household Members. These anonymous household members are nameless and distinguished only as a broad age category: Child | Adult | Senior. If you're using this feature to create household members, you can set these household members to appear on the screen in the same categories. (NOTE: We plan to change this feature in the future so that it doesn't require the use of this kiosk/storefront feature and can report age breakdowns regardless of your Kiosk/Storefront settings). *Perform the following steps to add an age breakdown to the Queue report:* 1. **Go to Kiosk Settings** Go to **Setup-\>Kiosk Settings**. 2. **Verify You're in "Count" Mode for Additional Household Members** Change *Household Member Widget Type* setting to "Count". 3. **Save and Exit** Queue Reports will now have a Child, Adult, and Senior count-column - [Getting Started](https://support.pantrysoft.com/getting-started?hsLang=en#main-content) - [Users](https://support.pantrysoft.com/getting-started?hsLang=en#users) - [PantrySoft Interfaces](https://support.pantrysoft.com/getting-started?hsLang=en#pantrysoft-interfaces) - [Inventory](https://support.pantrysoft.com/getting-started?hsLang=en#inventory) - [Guest/Client Registration](https://support.pantrysoft.com/getting-started?hsLang=en#guest-client-registration) - 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